Terms & conditions

Definitions

1. Banktech: Banktech International B.V., established in Amsterdam, Chamber of Commerce no. 94335214.
2. Customer: the party which Banktech has entered into an agreement with.
3. Parties: Banktech and customer together.
4. Consumer: a customer who is an individual acting for private purposes.

Applicability

1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Banktech.
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

Prices

1. All prices used by Banktech are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. Banktech is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
3. The parties agree on a total price for a service provided by Banktech. This is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
4. Banktech is entitled to deviate up to 10% of the target price.
5. If the target price exceeds 10%, Banktech must let the customer know in due time why a higher price is justified.
6. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.
7. Banktech has the right to adjust prices annually.
8. Banktech will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
9. The consumer has the right to terminate the contract with Banktech if he does not agree with the price increase.

Consequences of late payment

1. If the customer does not pay within the agreed term, Banktech is entitled to charge an interest of 2% per month for non-commercial transactions and an interest of 8% per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Banktech.
3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
   If the customer does not pay on time, Banktech may suspend its obligations until the customer has met his payment obligation.
4. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Banktech on the customer are immediately due and payable.
5. If the customer refuses to cooperate with the performance of the agreement by Banktech, he is still obliged to pay the agreed price to Banktech.

Right of recovery of goods

1. As soon as the customer is in default, Banktech is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
2. Banktech invokes the right of recovery by means of a written or electronic announcement.
3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Banktech, unless the parties agree to make other arrangements about this.
4. The costs for the collection or return of the products are at the expense of the customer.

Right of retention

1. Banktech can appeal to his right of retention of title and in that case retain the products sold by Banktech to the customer until the customer has paid all outstanding invoices with regard to Banktech, unless the customer has provided sufficient security for these payments.
2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Banktech.
3. Banktech is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

Settlement

1. The customer waives his right to settle any debt to Banktech with any claim on Banktech.

Retention of title

1. Banktech remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Banktech under whatever agreement with Banktech including of claims regarding the shortcomings in the performance.
2. Until then, Banktech can invoke its retention of title and take back the goods.
3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
4. If Banktech invokes its retention of title, the agreement will be dissolved and Banktech has the right to claim compensation, lost profits and interest.

Delivery

1. Delivery takes place while stocks last.
2. Delivery takes place at Banktech unless the parties have agreed upon otherwise.
3. Delivery of products ordered online takes place at the address indicated by the customer.
4. If the agreed price is not paid on time, Banktech has the right to suspend its obligations until the agreed price is fully paid.
5. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Banktech.

Guarantee

1. Parties have entered an agreement of services, and these services only contain best-effort obligations for Banktech, not obligations of results.

Performance of the agreement

1. Banktech executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. Banktech has the right to have the agreed services (partially) performed by third parties.
3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
4. It is the responsibility of the customer that Banktech can start the implementation of the agreement on time.
5. If the customer has not ensured that Banktech can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.

Duty to inform by the customer

1. The customer shall make available to Banktech all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
3. If and insofar as the customer requests this, Banktech will return the relevant documents.
4. If the customer does not timely and properly provides the information, data or documents reasonably required by Banktech and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.

Confidentiality

1. The client keeps any information he receives (in whatever form) from Banktech confidential.
2. The same applies to all other information concerning Banktech of which he knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to Banktech.
3. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2 secret.
4. The obligation of secrecy described in this article does not apply to information:
   1. which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer’s duty to confidentiality
   2. which is made public by the customer due to a legal obligation
5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.

Penalties

1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of Banktech an immediately due and payable fine of € 1.000 if the customer is a consumer and € 5.000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of Banktech including its right to claim compensation in addition to the fine.

Indemnity

1. The customer indemnifies Banktech against all third-party claims that are related to the products and/or services supplied by Banktech.

Complaints

1. The customer must examine a product or service provided by Banktech as soon as possible for possible shortcomings.
2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Banktech of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
3. Consumers must inform Banktech of this within two months after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that Banktech is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement between the parties.
6. If a complaint relates to ongoing work, this can in any case not lead to Banktech being forced to perform other work than has been agreed.

Giving notice

1. The customer must provide any notice of default to Banktech in writing. It is the responsibility of the customer that a notice of default actually reaches Banktech (in time).

Joint and several Client liabilities

1. If Banktech enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Banktech under that agreement.

Liability of Banktech

1. Banktech is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If Banktech is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
3. Banktech is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
4. If Banktech is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Expiry period

1. Every right of the customer to compensation from Banktech shall, in any case, expire within 6 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.

Dissolution

1. The customer has the right to dissolve the agreement if Banktech imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
2. If the fulfillment of the obligations by Banktech is not permanent or temporarily impossible, dissolution can only take place after Banktech is in default.
3. Banktech has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Banktech good grounds to fear that the customer will not be able to fulfill his obligations properly.

Force majeure

1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Banktech in the fulfillment of any obligation to the customer cannot be attributed to Banktech in any situation independent of the will of Banktech, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Banktech .
2. The force majeure situation referred to in paragraph 1 is also applicable – but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which Banktech cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Banktech can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
5. Banktech does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

Modification of the agreement

1. If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement
2. its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

Changes in the general terms and conditions

1. Banktech is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in content will be discussed by Banktech with the customer in advance as much as possible.
4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

Transfer of rights

1. The customer cannot transfer its rights deferring from an agreement with Banktech to third parties without the prior written consent of Banktech.
2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Consequences of nullity or annullability

1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Banktech had in mind when drafting the conditions on that issue.

Applicable law and competent court

1. Dutch law is exclusively applicable to all agreements between the parties.
2. The Dutch court in the district where Banktech is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.

Drawn up on 19 augustus 2022.